🍰 Cancellation Policy 🍰

ByAlexa Pustejovsky

When Your Plans Change, We Understand!

Yet, because we reserve ingredients and baking time in advance – and want to make sure this process is simple for everybody involved – we’ve got our guidelines listed below.

Let’s Talk Timing

  • We accept cancellations for the following week Pre-Orders (Friday – Sunday) by Monday at 8 PM EST. These are available for full refunds.
  • We accept cancellations for the current week Pre-Orders (Monday – Tuesday) at the same time: Monday at 8 PM EST. Also available for full refunds.
  • Any Pre-Orders placed on Tuesday or cancellations made after the allotted time above are ineligible for any form of refund.
  • Custom Orders do not follow these rules. Instead, we will work together on a date you can cancel by for a full refund.

Changing Course

  • You might be wondering exactly how to cancel. Follow these steps below:
  • Step 1: Email alexa@everafterfarms.com with your name, order number, reason for cancellation, and which parts of your order you would like to cancel. This cannot be done over the phone/verbally.
  • Step 2: We’ll get back to you with a confirmation email, including specific refund information and/or a review of any order adjustments made.
  • Step 3: Contact Us with any questions or concerns. We hope you’ll order again from Alexa Treats!

Sweet Refund Details

  • Most refunds are sent through Square. This means all money will be issued back to your original payment method within 4 – 14 business days. Check out how their refund process works here.
  • PayPal refunds depend on the original payment method, but usually are received within 2 – 10 business days. You can learn more here.
  • Venmo refunds within 1 – 5 business days at maximum. More often than not, though, your money arrives back almost immediately. Learn more here.

Our Commitment To You

  • Life happens! Sometimes, circumstances beyond our control prevent us from finishing your order. This includes:
    • Severe Weather
    • Illness/Sickness
    • Power Outages
    • Equipment Failure
    • Emergencies
    • Transportation Disruptions
  • In such events, you will receive a full refund immediately, plus an order priority guarantee. We also will communicate with you as soon as possible.
  • We understand this goes both ways! Let’s work together: Contact Us if any unforeseen events happen to you.

Got Questions?

  • Let us answer! Feel free to check out our FAQ page or Contact Us anytime.
  • You may also find your solution within our other policies:

By ordering with Alexa Treats, you agree to all terms listed above.

Thank you for choosing Alexa Treats!

Founder & Head Baker

Alexa Pustejovsky is Alexa Treats' founder, where her passionate creativity shines through every single baked good. With over eleven years of experience in the kitchen, she has been recognized on Hometown News and has won multiple local culinary competitions. In addition, Alexa has spent the past five years developing her writer's voice. Recently, she's stepped into professional writing, which has blended a deep love for food with authentic, personal storytelling. Each new piece has her unique perspective towards baking, cooking, creativity, and much more.

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