Every order starts with a little planning and a lot of sugar!
To make your ordering process smooth and stress-free, while ensuring every treat is baked with care, we’ve outlined our guidelines below.
Let’s Talk Timing
- We accept Pre-Orders for the following week from Friday to Sunday.
- We accept Pre-Orders for the current week from Monday until 12 PM EST on Tuesday.
- Since we’re busy prepping and baking, Pre-Orders are NOT accepted past 12 PM EST on Tuesday, or at anytime on either Wednesday or Thursday.
Securing Your Order
- You might be wondering: How exactly do I order these delicious treats? We’ve got you covered! Follow these steps:
- Step 1: Check out our Menu and find the perfect desserts for you.
- Step 2: Go to our Pre-Orders tab and add your desired sweets to your cart.
- If you have a larger-sized or custom order request, please Contact Us!
- Step 3: Click the “Cart” icon in the top-right corner, then click “How to get it”. This is where you will select your Pick-Up location.
- Note: We will automatically contact you after your order is placed to discuss the best pick-up time!
- Step 4: Click “Confirm Location”. Review your order, then click the button that has “Continue to Payment”.
- Step 5: Add your Contact Information, then use Square Pay to complete your deposit/payment. If you need to use payment options unavailable in our software/Square, please Contact Us!
- Step 6: Enjoy your delicious desserts!
Sweet & Simple Payments
- Your full deposit is required by Tuesday at 12 PM EST. If not received, your order will sadly have to be cancelled without notice.
- Good news is that we accept most available payment options! Here’s our full list, which includes credit, debit, and pre-paid cards, plus contactless choices:
- Visa
- MasterCard
- Discover
- American Express
- JCB
- UnionPay
- Interac
- CashApp
- Apple Pay
- Google Pay
- Samsung Pay
- If you’d rather pay using PayPal or Venmo, please Contact Us here. We’re more than happy to accommodate.
- All cash or check payments are NOT permitted with Pre-Orders. Instead, you can attend our in-person events and market times.
Need to Make Changes?
- We understand completely! Feel free to switch up:
- Type of Desserts
- Your Pick-Up Time
- Quantity
- To submit your request to change your order, follow these steps:
- Step 1: Email alexa@everafterfarms.com with your name, order number, and what exactly you’d like to adjust. This cannot be done over the phone/verbally.
- Step 2: We’ll get back to you confirming those changes have been made, or find a solution together if it can’t happen.
- Step 3: If there is any adjustment in the cost of your order, we will either issue you a new order for additional items or issue a refund (received back within 2 – 7 business days). Enjoy your delicious sweets!
- All change requests MUST be sent by Tuesday at 12 PM EST. Any sent afterwards, we are sadly unable to accommodate, and your order will remain the same as before.
Got Questions?
- Let us answer! Feel free to check out our FAQ page or Contact Us anytime.
- You may also find your solution within our other policies:
- Pick-Up Policy
- Cancellation Policy
- Coming Soon: Delivery Policy
By ordering with Alexa Treats, you agree to all terms listed above.
Thank you for choosing Alexa Treats!
